The Death of Customer Service and a Table Runner

I just had such an awful conversation with one of my favorite fabric and thread compaines...I literally was in tears over it, thinking I could possibly never order from this place again because they just treated me like I truly didn't matter.  I won't name names as of yet because they said they would take care of it, but it's someplace that I name drop like crazy and was absolutely dumbfounded at the way they spoke to me.  I have never had such an experience with this particular place, it has always up until now been really wonderful.  I really hope they do something, even just an "I'm sorry, that wasn't right on our part" would make my day at this point.  Wow.  What a crummy way to start a blog post, I know, but wheew, what ever happened to customer service?  I'm not expecting anyone to move mountains, but at least just act act a little understanding towards my complaint and maybe like you value me as a customer a little.  I will elaborate once things have fully resolved, unless they just leave me hanging and never respond to me again.  I may very well soon be professing love to a new line of thread and never looking back.  Oh what a phooey stinky day!

Here's the good part - I did get a runner done to put on Etsy.  I am SO tempted to keep this.  But Hubby's birthday is this Saturday and my daughters want these fancy light up shoes...so...on Etsy this pretty little runner goes.  :)